Repair & service

We are at your disposal for everything related to jewelry. Just come to our workshop, Dilemmart, Am Wildpark, 35 40629 Düsseldorf.

 

We take care of some repairs right there, and we put the others into the experienced hands of our jewelers. We can discuss the rest comfortably online or on the phone. How can we help you?

 

Refund of money

Your money will be refunded within 30 days of the goods being returned. If you buy by credit card, we will credit the money to your credit card account and if you pay by PayPal, the amount will be returned to your PayPal account. You will receive all information about the refund by email. If you use the return form that comes with the package, the return is not free, it’s the responsibility of the buyer.

 

Exchange and return in our workshop, Am Wildpark 35 40629 Düsseldorf will be an extra service, we offer you the opportunity to exchange or return your items to our workshop. You can have other products being sold on the website and exchange them for your product if you want. If you do not wish to be exchanged for other goods, you will receive a refund of the purchase amount in the same way as you paid. We will credit your money to you within 30 days.

Please do not forget to bring the delivery note from your package and your invoice with you for exchange. Please note that only fully, undamaged and unused returned goods can be exchanged.

 

Exchanges and returns made easy

You have an additional right of withdrawal of 7 working days. During this period, you can send the goods directly to the workshop via return service. Please note that only fully, undamaged and unused returned goods can be exchanged. The shipping of the return is not free of charge, it’s the responsibility of the buyer.

 

Return Address

Dilemmart Werbung GmbH

 

Dilemmart Jewelry

Am Wildpark, 35

40629 Dusseldorf

Germany

 

You can exchange defective goods within the statutory warranty periods. For exact return modalities, please refer to the General Terms and Conditions (Cancellation policy).